Confirmit CATI Interviewer console is a purpose-built application for conducting computer-assisted telephone interviewing (CATI) within the Confirmit platform. It provides interviewers with a clear, script-driven workspace that displays questions, routing, and respondent details while capturing responses in real time. Built-in sample and call management features help teams schedule callbacks and appointments, apply time-zone controls, track dispositions, and manage quotas across projects and languages.
The console supports integration with telephony systems and dialers via CTI, enabling efficient click-to-dial workflows and consistent call handling. Supervisors can monitor live interviews, coach agents, and review performance metrics to enhance quality and productivity. Real-time validation reduces data entry errors and ensures complex surveys run smoothly.
Designed for market research agencies and in-house insights teams, Confirmit CATI Interviewer Console streamlines phone fieldwork and connects seamlessly with Confirmit’s authoring, sampling, and reporting tools—delivering an end-to-end solution for high-quality, large-scale survey execution.
Confirmit CATI Interviewer console is developed by Confirmit. The most popular version of this product among our users is 14.0.
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